Celerway GO Setup and Troubleshooting

Also see the Frequently Asked Questions and Troubleshooting Guide sections below the videos

GO Controls, Indicators, and Interfaces

This video shows you the various controls, indicators, and interfaces on the Celerway GO.

Unboxing and Assembly

This video shows you what’s in the box and how to assemble your Celerway GO device .

Celerway GO Overview

This video explains the basic functions and connection points of the Celerway GO

First Connection of a Local PC to the GO Using WiFi

The easiest way to make the first-time connection of a local PC to the GO is to connect an Ethernet cable from the PC to the GO’s LAN port.  This video shows you the alternate initial connection method of connecting a local PC to the GO using the GO’s built-in LAN WiFi access point.

Configuring the GO’s WiFi LAN Access Point

This video shows you how to configure the GO’s WIFI LAN access point to make the GO secure and allow local PCs or other devices to connect to the GO using WiFi.  You should always perform this step before using the GO for the first time.

Configuring the Client WiFi WAN on the GO

This video shows you how to securely connect the GO to an external WiFi router or access point on the wide area network, or WAN.

Frequently Asked Questions

How do I turn the GO on?

Hold the power button down for 3 seconds, and the Pwr LED should light.  Wait about 60 more seconds for the GO to become fully operational.

How do I turn the GO off?

Hold the power button down for 3 seconds, and the Pwr LED will go dark.

How do I check the GO's battery capacity?

Briefly press the power button, and the 4 power LEDs will light up showing the remaining battery capacity.  For example, 2 LEDs lit indicates 50% battery remaining, and 4 LEDs lit indicates 100% charged.  The GO can operate for up to 7 hours on a fully charged battery.

If the battery is charging the highest level LED will flash continuously.

NOTE: Do not leave the charger plugged in when the battery is fully charged.

How do I connect my PC to the GO?

Method 1, Wired:  Connect an Ethernet cable to the LAN port on the GO.

Method 2, Wireless (WiFi):  On the PC go to wireless (WiFi) settings and connect to the GO by selecting its SSID. 

See the instructional video here.

How do I connect the GO to the Internet using my home or office router?

Method 1, Wired:  Connect the GO’s WAN port to one of the router’s LAN ports using an Ethernet cable.

Method 2, Wireless (WiFi): Using a browser on the PC go to the URL http://192.168.5.1.

See the instructional video here.

How do I connect the GO to the Internet using a WiFi hotspot?
Wireless (WiFi): Using a browser on the PC go to the URL http://192.168.5.1

See the instructional video here.

Do I have to connect the external antennas to the GO?

Yes!  If you’re not relying only on the Ethernet cable or WiFi WAN connection the external antennas must be attached to the GO.  Make sure to turn the power off on the GO before attaching or removing the antennas or SIM cards.

Performing a Factory Reset

Under some extreme circumstances a factory reset is needed to restore functionality on the GO.

To perform a factory reset use a toothpick or bent paper clip to gently press and hold the reset button on the router either for five seconds continuously, or while powering on the router. Please allow about 10 minutes for the GO to reset. In either case the GO resets all settings, and then it restores the user configuration.

 

Troubleshooting

Troubleshooting Guide

This series of questions will help you save time troubleshooting and correcting common problems.

GO_Troubleshooting_0

Antenna Connections

Is your GO model single or dual modem?
Are all external antennas connected and screwed down securely?

Condition: Antenna(s) are Not Properly Attached

The external antennas should be properly attached to the GO for full operation

Carefully attach the single antenna for a single modem GO, or attach both antennas for a dual modem GO

Are you running on batteries
Select No if the charger is plugged into the GO

Battery Operation

How many bars of battery are lit?
Press the GO's on button briefly to light the battery LED array

Condition: Battery is Dead

Plug the charger that came with the GO into the wall and the cable into the GO's Pwr-in jack, and then let the GO charge for 3+ hours

If the battery shows at least 3 bars after 3 hours it is charging correctly.

If the battery still shows 0 bars contact service

Charger Is Plugged In

Are 0 or more LEDs lit solid with one LED flashing?

Condition: GO is Not Charging

Make sure the charger supplied with the GO is plugged into the wall and that the cable is plugged into the Pwr-in jack on the GO

If 3 battery LEDs do not come on solid and one LED start flashing contact customer support.

Is the PWR LED lighted?

Condition: GO is not running

Press the GO's power button for 3 seconds and the PWR button should light.

If the PWR button lights, wait up to 60 seconds for the GO to become resonsive

If the PWR button doesn't light contact service

Power is Turned On

What is the SYS LED status

Condition: GO is Still Booting or Updating

If you've just turned the GO power on, wait up to 60 seconds and the SYS LED should light solid.

If the GO firmware is updating wait up to 10 minutes and the SYS LED should light solid.

If the SYS LED continues to flash after that contact service

Condition: GO is not starting

Turn the GO off and back on again.

If the GO doesn't turn on then, perform a reset of the GO.

If the GO doesn't turn on after a reset, contact service

Are the LTE1 or LTE2 lights blinking?

LTE Network Traffic is Active

Are the 5G or 2.4G LEDs blinking?

WiFi Network Traffic is Active

How is your local PC connected to the GO?

PC is Connected with Ethernet LAN Cable

GO's LAN LED status

Condition: LAN is Not Connected

Make sure that you are using an Ethernet Cat5 or Cat6 cable connected to the GO's LAN port

Make sure that both ends of the Ethernet cable are plugged in completely

Make sure that all equipment is powered on

If the LAN port is still not working, contact service

Condition: LAN is Not Active

Make sure that you are using an Ethernet Cat5 or Cat6 cable connected to the GO's LAN port

Make sure that both ends of the Ethernet cable are plugged in completely and are in the proper ports

Try directing your PC's browser to http://192.168.5.1/basic to see if traffic is flowing between the PC and the GO. More advanced users can ping that address to test connectivity

You may need to run network diagnostics on your PC and/or re-boot your PC to get LAN network traffic flowing properly. If re-booting the PC doesn't work try power cycling the GO.

PC is Connected via WiFi LAN

Condition: PC is Not Connected to LAN WiFi

Make sure that you have selected the right wireless network on your PC and that you have the proper login credentials

Attach the PC to the GO using an Ethernet cable connected to the GO's WAN port, direct your browser to http://192.168.5.1/basic, select the WiFi tab, and check the Access Point configuration

How is the GO connected to the WAN? (check all that apply)

WAN is Connected via Ethernet Cable

GO's WAN LED status

Condition: WAN is Not Connected via Ethernet Cable

Make sure that you are using an Ethernet Cat5 or Cat6 cable connected to the GO's WAN port

Make sure that both ends of the Ethernet cable are plugged in completely

Make sure that all equipment is powered on

If the WAN port is still not working, contact service

WAN is Connected via WiFi to Router

Condition: WAN WiFi is Not Active

Make sure that the WAN is connected via WiFi to the proper network

Direct the browser on your PC to the URL http://192.168.5.1/basic and check the WiFi status

WAN is Connected via WiFi to External Access Point

Condition: WAN WiFi to External Access Point is Not Active

Make sure that the WAN is connected via WiFi to the proper network

Direct the browser on your PC to the URL http://192.168.5.1/basic and check the Client WiFi status

Make sure that you have the correct credentials to log into the external access point. Check with the access point owner for details.

Condition: WAN is Not Connected

Make sure that the WAN is connected via Ethernet cable, LTE (mobile), or WiFi to the proper network

Direct the browser on your PC to the URL http://192.168.5.1/basic and check the Client WiFi status

Make sure that you have the correct credentials to log into the access point

Check with the access point owner